The downloads tab contains the installers and the License Certificate. If you’re a FileMaker Cloud user, log in to the FileMaker Customer Console and select the link to the subscription. If you purchased FileMaker Pro as a download, you can access the installation files from the Electronic Software Download (ESD) link. (If you receive this message frequently, contact Shawn to add more licenses to your contract.) Where is the FileMaker License Certificate? An error message will appear if more installations than purchased are trying to connect. The License Certificate tracks the number of user licenses on file, as well as how many users are connected to the FileMaker Server. The License Certificate is also utilized during the FileMaker Server installation. With the release of FileMaker Pro Advanced 17, FileMaker began using the License Certificatein place of the License Key.

This seems straightforward, but you can’t continue past the error screen. You want to install FileMaker Pro 19, but you’re halted when the program won’t accept the FileMaker License Key information. Are you unable to install FileMaker 17, 18 or 19? Perhaps you’re entering your FileMaker License Key information correctly, but still can’t finish the installation.

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